Returns

Return Instore

Return or exchange any online purchase for FREE at any one of our stores.


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Return Via Post

Returning your items by post is a simple
two-step process.


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Returns Policy

Shop with confidence knowing you can easily return or exchange your items


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You can return items that you have purchased instore or online to your local store for an exchange or refund, but you must present proof of purchase, ideally your tax invoice. Our store team member will assess the items and determine whether a refund or exchange will be offered in accordance with our Refund Policy. Refunds will be issued in the same form of tender, unless you paid for your order through PayPal, in which case you will receive a David Jones gift card to the value of the returned items.

Find your nearest store

Step 1 – Complete the Packing Slip

Complete the packing slip which came with your parcel, filling in the quantity and reason for return.

Step 2 – Post your Parcel

For products purchased online in Australia, you can return the item by sending it to:

David Jones Fulfilment Centre
Dock 8, Corner of Derby & Stubbs Streets
Silverwater NSW, 2128

Shopping with confidence – it’s what we know you want.

When you shop with David Jones, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any David Jones store (within the original country of purchase) and we will provide you with an exchange, refund or repair within the guidelines outlined below.

Change of Mind Returns

60 Days

We offer an exchange or refund for Change of Mind on items within 60 days of purchase on products purchased on or after 1 August 2019 with the exception of our 30 Days and Special Exceptions items. See below for our 30 Days and Special Exceptions policies. These Change of Mind limits do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law. NOTE: for swimwear and lingerie/underwear, Change of Mind returns will only be accepted where the items are returned in a reasonable time frame and as sold (e.g. the hygiene cover is still present on swimwear and tags still attached).

30 Days

We offer an exchange or refund for Change of Mind on the following items within 30 days of purchase, with the exception of Special Exceptions items. These Change of Mind limits do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

Items purchased from selected designer footwear and accessories brands, either online or instore, must be returned to a store where there is a dedicated boutique for assessment. The list of these brands and the stores items can be taken to for assessment can be found under Boutique Brands below.

Designer Handbags, Accessories, Shoes & Women's Clothing from:
  • 3.1 Phillip Lim
  • A-esque
  • Alaia
  • Alexander McQueen
  • Alexander Wang
  • Aspinal
  • Balenciaga
  • Bally
  • Balmain
  • Bottega Veneta
  • Celine
  • Chanel
  • Chaos
  • Chloe
  • Christian Louboutin
  • Coach
  • Dior
  • Dolce & Gabbana
  • Fendi
  • Giorgio Armani
  • Gucci
  • Jimmy Choo
  • JW Anderson
  • Louis Vuitton
  • Mansur Gavriel
  • Prada
  • Proenza Schouler
  • Red Valentino
  • Roger Vivier
  • Saint Laurent
  • Salvatore Ferragamo
  • See By Chloe
  • Sophia Webster
  • Stella Mccartney
  • Strathberry
  • Valentino
  • Versace
  • Zimmermann
Designer Shoes from:
  • 3.1 Phillip Lim
  • Alaia
  • Alexander McQueen
  • Alexander Wang
  • Aquazzura
  • Balenciaga
  • Bally
  • Balmain
  • Casadei
  • Chanel
  • Charlotte Olympia
  • Chloe
  • Christian Louboutin
  • Dior
  • Dolce & Gabbana
  • Gianvito Rossi
  • Giorgio Armani
  • Gucci
  • Hogan
  • Jacquemus
  • Jimmy Choo
  • Louis Vuitton
  • Malone Souliers
  • Mansur Gavriel
  • Mara & Mine
  • Nicholas Kirkwood
  • Oscar De La Renta
  • Red Valentino
  • Rene Caovilla
  • Roger Vivier
  • Saint Laurent
  • Salvatore Ferragamo
  • See By Chloe
  • Sergio Rossi
  • Sophia Webster
  • Stella Mccartney
  • Stuart Weitzman
  • TODS
  • Valentino
  • Versace

Designer Clothing from:

  • Bianca Spender
  • Carla Zampatti

Boutique Brands

  • Bottega Veneta – Bourke Street and Pacific Fair
  • Celine - Elizabeth Street, Bourke Street and Pacific Fair
  • Chanel - Elizabeth Street
  • Christian Louboutin - Elizabeth Street, Bourke Street and QueensPlaza
  • Dior - Elizabeth Street and Bourke Street
  • Fendi Elizabeth Street and Bourke Street
  • Ferragamo - Elizabeth Street, Bourke Street Adelaide Central Plaza and Hay Street Mall
  • Givenchy - Elizabeth Street
  • Gucci (Jewellery, Watches) -Elizabeth Street, Bourke Street, Adelaide Central Plaza, Pacific Fair and Newmarket
  • Gucci (Handbags and Footwear) - Elizabeth Street and Bourke Street
  • Loewe Elizabeth Street
  • Longines – Elizabeth Street
  • Louis Vuitton – Elizabeth Street
  • Piaget – Elizabeth Street
  • Rimowa – Elizabeth Street
  • Vivier – Elizabeth Street
  • Saint Laurent – Elizabeth Street and Bourke Street
  • Tod’s - Elizabeth Street and Bourke Street
  • Valentino - Elizabeth Street and Bourke Street

Requirements For A Change Of Mind

If you have changed your mind about your purchase, David Jones will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase (see below); and
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • The item is not a Special Exception (see below).

If you are unable to provide satisfactory Proof of Purchase, David Jones may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the original tags* and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); *including some items which have a tag that reads "change of mind returns will not be accepted if this tag is removed"
  • We can verify that the item was originally purchased from David Jones; and
  • The item is not a Special Exception (see below); and
  • Satisfactory Identification is presented at the time of the return. David Jones will accept: •A current Drivers Licence, including Learners permit with photograph
  • Proof of Age card that is approved by the Government with photograph and signature within the seal
  • Blind Citizens Card with photograph
  • Australian, New Zealand or International Passport
  • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
  • Pension cards for aged, invalid widows, supporting parents and carers; or
  • David Jones American Express, David Jones American Express Platinum or David Jones Storecard with signature on the reverse as satisfactory identification

In the circumstance where you are unable to exchange an item, subject to authorisation from a David Jones Manager, David Jones may in its absolute discretion provide you with a David Jones Returns Card to the current value of the item.

Please note that in order to prevent fraud, abuse or unusual use of the David Jones Returns Policy, David Jones may refuse to accept items returned for Change of Mind reasons. David Jones will do so if we consider an excessive number of Change of Mind returns have been made by you or if we otherwise reasonably believe that you are a overusing or abusing our Change of Mind Returns Policy.

Proof Of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any one of the following Proof of Purchase documents:

  • Original Register Receipt (no photocopies accepted)
  • Proof of Purchase (included with all online purchases and Click & Collect)
  • Original Return/Exchange Receipt
  • David Jones Storecard Statement
  • David Jones American Express Card Statement
  • David Jones American Express Platinum Card Statement

Consumer Guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from David Jones. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian or New Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.

Special Exemptions

No Returns for Change of Mind. Please choose carefully as we do not offer returns for Change of Mind on the following items. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see above), or otherwise as required by law.

All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.

Gift Cards and ePay vouchers
David Jones Gift Cards
David Jones eGift Cards
e-pay recharge vouchers
Custom made and altered items
Furniture
Curtains, blinds and soft furnishings
Made-to-measure and altered garments
Personalised products
Personal care items
Electric toothbrushes
Shavers hairbrushes
Manicure sets, foot spas
Hand held massagers
Circulation booster devices
Other merchandise
Earrings for pierced ears
Pillows
Perishable food and hampers

Technology Returns

Please choose carefully as we do not offer change of mind exchanges or refunds on technology products if removed from the plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees. David Jones will, at all times, honour its obligations under the Australian Consumer Law.

Sephora Inside David Jones Bourke St Returns

Purchases made at Sephora inside David Jones’ Bourke Street Store are managed by Sephora. Returns of purchases made at Sephora Bourke Street must be returned to Sephora. Sephora have a 30 day time limit on Change of Mind Returns. If you have changed your mind, Sephora will exchange or credit via Sephora Gift Card provided you have your receipt and the item is unused, seal is unbroken and in its original packaging. Sephora’s Change of Mind Policy does not affect your rights under the Australian Consumer Law. For more information about Sephora’s return policy, visit: https://www.sephora.com.au/faqs#returns.