Credit Know How

When you need a little help
with your credit card

Understanding your Cards, your credit and how to manage debt is important for your financial health.

We know it can sometimes be overwhelming but we’re here to help.

Sometimes you may need support

We understand your personal circumstances can change. Sometimes you may face temporary periods of financial hardship for any number of reasons – often beyond your control.

We know hard times can happen. That's why, if you're experiencing difficulty meeting your monthly credit commitments, it's important to stay in contact with us – so we can make you aware of all your available repayment options.

Our customer service team is specially trained to assess your situation and can provide repayment plans tailored to your needs.

Solutions offered will differ depending on your circumstances. If you’re experiencing temporary financial hardship, please contact us on 1300 368 989.

How to make repayments

One way to make repayments is by setting up Direct Debit. Direct Debit automatically processes monthly payments from your bank account, by your statement due date. Your payment will always be on time, so you won’t incur costly interest charges.

Click here for more tips on how to make repayments and pay off your credit card faster.

Have questions?
We’re here to help.
Visit our American Express Help Centre for further information.
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