Financial Hardship

Sometimes you may need support

We understand that your personal circumstances can change. Sometimes you may face temporary periods of financial hardship for any number of reasons - often beyond your control.

These situations may include:

  • Unemployment
  • Injury or illness
  • Divorce or separation
  • Unexpected reduction of income

David Jones American Express understands that hard times can happen. That's why, if you're experiencing difficulty meeting your monthly credit commitments, it's important to stay in contact with us - so we can make you aware of all the repayment options available to you.

Our customer service team is specially trained to assess your situation and can provide repayment plans tailored to your needs.

Solutions offered to you will differ depending on your circumstances. If you are experiencing temporary financial details contact us at 1300 36 89 89.

Direct Debit

Direct Debit automatically processes monthly payments from your bank account, by your statement due date.

Your payment will always be on time, so you won’t incur costly interest charges.