You can return items that you have purchased online to your local store for an exchange or refund but you must present proof of purchase, ideally your tax invoice. Our store team member will assess the items and determine whether a refund or exchange will be offered in accordance with our Refund Policy.

Refunds will be issued in the same form of tender, unless you paid for your order with PayPal, in which case, you will receive a David Jones gift card to the value of the returned items.

Find your nearest store

Step 1 – Complete the Packing Slip

Complete the packing slip which came with your parcel, filling in the quantity and reason for return.

Step 2 – Post your Parcel

For products purchased online in Australia, you can return the item by sending it to:

David Jones Fulfilment Centre
Dock 8, Corner of Derby & Stubbs Streets
Silverwater NSW, 2128

Shopping with confidence – it’s what we know you want.

When you shop with David Jones, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any David Jones store (within the original country of purchase) and we will provide you with an exchange, refund or repair within the guidelines outlined below.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any one of the following Proof of Purchase documents:

• Original Register Receipt (no photocopies accepted)
• Proof of Purchase (included with all online purchases and Click & Collect)
• Original Return/Exchange Receipt
• David Jones Storecard Statement
• David Jones American Express Card Statement
• David Jones American Express Platinum Card Statement

Change of Mind

If you have changed your mind about your purchase, David Jones will be pleased to offer you a refund or exchange provided that:

• You have produced satisfactory Proof of Purchase; and
• The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
• The item is not a Special Exception (see below).

If you are unable to provide satisfactory Proof of Purchase, David Jones may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

• The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
• We can verify that the item was originally purchased from David Jones; and
• The item is not a Special Exception (see below); and
• Satisfactory Identification is presented at the time of the return. David Jones will accept:
  • A current Drivers Licence, including Learners permit with photograph
  • Proof of Age card that is approved by the Government with photograph and signature within the seal
  • Blind Citizens Card with photograph
  • Australian, New Zealand or International Passport
  • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
  • Pension cards for aged, invalid widows, supporting parents and carers; or
  • David Jones American Express, David Jones American Express Platinum or David Jones Storecard with signature on the reverse as satisfactory identification

In the circumstance where you are unable to exchange an item, subject to authorisation from a David Jones Manager, David Jones may in its absolute discretion provide you with a David Jones Returns Card to the current value of the item.

Consumer Guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from David Jones. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian or New Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.

Gift Cards / Bonus Items

All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.

Special Exceptions

30 day Change of Mind Returns

Please choose carefully as we only offer exchange or refund for Change of Mind on the following items within 30 days of purchase. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

Designer Handbags from:

• Alaia
• Alexander McQueen
• Alexander Wang
• Aspinal
• Balenciaga
• Bally
• Balmain
• Bottega Veneta
• Celine
• Chloe
• Christian Louboutin
• Dior
• Dolce & Gabbana
• Fendi
• Giorgio Armani
• Gucci
• Jimmy Choo
• Phillip Lim
• Prada
• Proenza Schouler
• Red Valentino
• Saint Laurent
• Salvatore Ferragamo
• See By Chloe
• Stella Mccartney
• Strathberry
• Valentino

Designer Shoes from:

• Alaia
• Alexander McQueen
• Alexander Wang
• Aquazzura
• Balenciaga
• Bally
• Balmain
• Casadei
• Charlotte Olympia
• Chloe
• Christian Louboutin
• Dolce & Gabbana
• Gianvito Rossi
• Giorgio Armani
• Jimmy Choo
• TODS
• Mara & Mine
• Nicholas Kirkwood
• Oscar De La Renta
• Phillip Lim
• Red Valentino
• Saint Laurent
• Salvatore Ferragamo
• See By Chloe
• Sophia Webster
• Stella Mccartney
• Stuart Weitzman
• Valentino

No Returns for Change of Mind

Please choose carefully as we do not offer returns for Change of Mind on the following items. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

• Gift Cards and ePay vouchers
  • David Jones Gift Cards
  • David Jones eGift Cards
  • e-pay recharge vouchers
• Custom made and altered items
  • Furniture
  • Curtains, blinds and soft furnishings
  • Made-to-measure and altered garments
  • Personalised products
• Personal care items
  • Electric toothbrushes
  • Shavers hairbrushes
  • Manicure sets, foot spas
  • Hand held massagers
  • Circulation booster devices
• Other merchandise
  • Earrings for pierced ears
  • Pillows
  • Perishable food and hampers