COVID-19 Information

To our Customers and Community,

We continue to monitor the COVID-19 situation very closely, and to operate in accordance with all government health and safety advice. As a responsible retailer, we are committed to playing our part in controlling the spread of coronavirus and have taken all necessary measures to ensure our stores are safe, hygienic environments for everyone. The health and safety of our team, customers and the community will always be our first priority.

Our David Jones stores offer a very different instore environment to that of many other Australian retailers. The vast majority of our stores are much larger than most small-format retail outlets, where practicing the necessary social distancing measures is not an option. The size and scale of our stores allows us to readily comply with the current social distancing requirements, in addition to the various other rigorous health and hygiene measures we have in place. These include:

Increased frequency of cleaning in our stores

Suspension of all instore services requiring physical contact

Increased hygiene and social distance messaging and monitoring instore including one person per lift rule

Tape identifying where customers must stand at point of sale

Contactless payment transactions only at all points of sale


We have two smaller stores, Barangaroo, Sydney and James Street, Brisbane, where it is not practical to comply with the social distancing protocols as mandated by the government, so we have taken the decision to close these stores for a period of at least four weeks. All our other Australian stores remain open at this time, but please ensure you’re up to date with our latest trading hours before your next visit.

View Trading Hours

We are focused on continuing to support our team at this time.

For our Australian customers, if you prefer to shop at home, we’ve made it easier for you with free shipping now available on all orders over $50.

David Jones Food can also help make life easier with our food stores and select BP locations.

While this current situation continues to challenge us all, we are here to make your time at home a little brighter. From playlists and downloadable activity to live streams and storytelling, we’ve teamed up with our David Jones family to curate content series to help you make the most of your time at home. Stay connected with us via #AtHomeWithDJs @davidjonesstore or on Facebook.

We will continue to monitor and review the situation each day, and act on all state and federal government advice issued in response to this ever-evolving situation. If you have any further questions on our response to this evolving situation, please see our FAQs below.

Thank you to all our loyal customers for your continuing support and take care.

David Jones

Frequently Asked Questions

FOR MORE INFORMATION ABOUT COVID-19:

World Health Organisation www.who.int

In Australia:
Department of Health www.health.gov.au
Smart Traveller www.smarttraveller.gov.au

In New Zealand:
Ministry of Health www.health.govt.nz
Safe Travel www.safetravel.govt.nz