COVID-19 Information

In line with the heightened medical guidelines to ensure the safety of our customers and our team, we are no longer accepting cash as a payment method in our stores. Instead, we invite you to shop using a contactless electronic payment method.

To make it easier for you to visualise the recommended safe physical distance between people when at the sales desk, please look for the taped markings our team have placed on the floor. Standing on these marked areas will ensure you are separated from other customers by the recommended 1.5 metres.

The health and safety of our instore team members and customers is paramount. As the current situation continues to develop, we do need to ensure that we are utilising our team members to best effect across our store network. As such, we are monitoring store hours in order to maximise staff coverage across the times when our customers are in store, resulting in the adjustment of opening hours in some locations. Please see for current store trading hours.

For the health and wellbeing of our customers and team members, we have made the decision to suspend all Beauty Room and on-counter skin therapies and makeup application, lingerie fittings, food tastings and the use of BYO reusable coffee cups.

Please note the following services are still available and can be booked online:

• Stylist appointments
• Personal Shopping appointments
• Prosthesis fittings

If you have paid a deposit for any service that has been suspended, we will gladly refund you or reschedule your appointment once that service has resumed.

We are monitoring the current high demand for our products in David Jones Food and BP partner locations. Our supply chain is local and as such, is not at risk. However, to ensure all customers can purchase essential items, we are capping purchase quantities of some products. Please see instore signage for up to date information.

There is no change to the instore Click & Collect process: once you have received your collection confirmation email, you may collect your order from your selected store’s Customer Services counter.

If you have received confirmation that your Click & Collect order is ready for collection but you would now prefer it delivered, please contact our Customer Services team and they will gladly arrange this for you.

We have two smaller stores, Barangaroo, Sydney and James Street, Brisbane, where it is not practical to comply with the social distancing protocols as mandated by the government, so we have taken the decision to now close these stores for a period of at least four weeks.

Our David Jones stores offer a very different instore environment to that of many other Australian specialty retailers. Our stores are much larger than most small-format retail outlets, where practicing the necessary social distancing measures is not an option. Our large format, well-spaced [and cashless] David Jones stores enables social distancing to be properly observed and promoted and allows enhanced hygiene standards to be implemented.

We are focused on supporting the financial wellbeing of our team for as long as possible while operating in strict accordance with all health and safety protocols in place. We are consulting closely with our team and have given our staff the option not to work if they don’t feel comfortable. If for any reason a frontline team member chooses to suspend their shifts at this time, they will be supported to do so.

If you have been unable to return or exchange a purchase due to self-isolation restrictions, we will honour a late return as long your item meets the other terms of our returns policy, including your original proof of purchase.

With our Wellington and Auckland stores now closed, we cannot currently accept returns in NZ. We have extended our returns period by an additional 30 days, as long your item meets the other terms of our returns policy, including your original proof of purchase, and we look forward to welcoming you back in store once we reopen.

Our Melbourne-based Customer Services team is now working remotely to ensure their health and wellbeing. The team is hard at work managing the current high volume of calls and online enquiries - please be assured that all enquiries will be answered in turn.

Options for contacting our Customer Services team can be found here.

We have lowered the threshold for free standard delivery to $50 for the convenience of all our customers who may be finding it difficult to get into store at the moment. Also, any purchase made on your David Jones American Express Card or David Jones Storecard is eligible for free standard delivery.

Most David Jones online orders are carried via Australia Post. As soon as your purchase has been picked and packed by our warehouse team and collected by Australia Post, you’ll be able to track its progress via their website or app, using the tracking number in your shipping notification email.

More information on our delivery service can be found here.

For larger items, David Jones contracts with a third-party delivery provider. Measures have been implemented to ensure the health and wellbeing of our customers and those delivery contractors. The delivery team will now only be able to drop off to a single room and are currently unable to assist with the unpacking (e.g. removal of plastic wrap) and/or installation of your purchase. The removal service of old furniture/bedding has also been suspended at this time.

Please note delivery times may be affected: the delivery contractors will provide you with a best efforts delivery window which may be subject to change.

More information on our delivery service can be found here.

To minimise risk, Australia Post has made the decision to suspend the requirement of a signature on delivery. Instead, the Australia Post staff member will ask and record your name and sign on your behalf.

You will still need to be present for this to occur, but contact will be minimised by leaving your parcel at the door until the Australia Post team member has left the premises.

Our team begin working on your order right away and as such, unfortunately cannot make changes. If the order is being transported via Australia Post, once it has shipped you can use their redirect option to amend the delivery address, accessible from their website or app, using the tracking number in your shipping notification email.