David Jones American Express Enquiries
Activate your new Card
To activate your new Card by telephone, please call 1300 36 83 41
General Enquiries
If you have a question (including Key Fact Sheet queries) or a servicing need for the David Jones American Express Card, simply call us from 6am - 12am midnight, 7 days a week. No matter where you are, we’re here to help.
- Telephone Local (in Australia) 1300 36 89 89
- Calling from Overseas +61 2 8271 8182
- Hours of Operation 6am - 12am midnight, 7 days a week, 365 days a year
Emergency Card Replacement
If your David Jones American Express Card is lost, stolen or damaged, contact Customer Services immediately to organise a replacement Card. Simply call us 24 hours a day 7 days a week. No matter where you are, or what time it is we’re here to help.
- Telephone Local (in Australia) 1300 36 89 89
- Calling from Overseas +61 2 8271 8182
- Hours of Operation 24 hours a day, 7 days a week
Redeem your points for travel
To book travel using your points, your David Jones American Express Card or a combination of both, call us and you will be taken care of by a dedicated David Jones American Express Servicing team.
If you are making a booking online and require assistance or need to change a booking you have previously made, simply call us.
- Telephone Local (in Australia) 1300 36 89 89
- Calling from Overseas +61 2 8271 8182
- Hours of Operation Mon – Fri 9am to 6pm (AEST)
By Mail
For remittances:
GPO Box 3798 SYDNEY NSW 2001
For general correspondence and returned mail:
GPO Box 3684 SYDNEY NSW 2001
Terms & Conditions
If you are shopping with your David Jones American Express Card or David Jones Storecard , the following terms and conditions apply:
Credit provided by American Express Australia Limited (ABN 92 108 952 085). Australian Credit License No. 291313. ® Registered Trademark of American Express Company. Subject to American Express lending criteria. Interest rates, fees and charges apply. You must be over 18 years to apply. Terms and conditions apply. For full terms and conditions please see the David Jones American Express Cardmember Agreement. Cards are offered, issued and administered by American Express Australia Limited.
- Receive complimentary standard delivery to any address within the same country as the store in which your goods were purchased or within Australia when you purchase online at xdavidjones.com.au using a David Jones American Express Card or the David Jones Storecard. Excludes gift cards, hampers and fresh food, Wine Club, Gift Registry and large items.
- Complimentary gift wrapping is available for purchases made instore or online at davidjones.com using a David Jones American Express Card or the David Jones Storecard.
- When purchased using a David Jones American Express Card or the David Jones Storecard.
∞ Subject to American Express lending criteria. For full terms and conditions, please see the David Jones American Express Card Member Agreement. Terms and Conditions apply to points. The redemption of points is subject to availability and our account being kept in good standing and not overdue.