Chip & Pin Contactless

Technology is fast changing the way we pay for items, both at the checkout and online. As a result American Express Cards is introducing Chip & PIN and Contactless to give you more security, speed and convenience when making transactions.

It's all thanks to a few special features that can make your everyday spending easier both in Australia and overseas.

You will receive a chip card shortly before your current Card expires, until then you can continue to use your existing David Jones American Express Card or David Jones American Express Platinum Card as normal.

When you receive your new chip Card you will be required to select a 4-digit Personal Identification Number (PIN). This is quite easy and can be done in a few simple steps.Your PIN will replace your signature as the verification method for domestic point of sale purchases, beginning on 1 August 2014. Please be aware that when travelling overseas you may still be required to sign for some purchases.

If you do not have a chip embedded into your David Jones American Express Card, or you hold a David Jones Storecard, you will NOT be impacted by the 1 August change, and can continue to sign for your in-store purchases.

At this time, all David Jones American Express Card Members are asked to sign to authorise purchases made in-store at David Jones. A communication will be sent to you when PIN authorisation becomes available at David Jones stores.

How does this benefit me?
  • Chip technology makes it difficult to duplicate or access data stored on your card. As a result, chip cards provide enhanced protection against fraud from lost, stolen or counterfeit cards
  • From 1 August 2014 all domestic point of sale transactions will require a PIN to authorise and verify your purchase.

    Breeze through checkouts with Contactless

    Contactless is fast, easy and convenient. Simply look for the following symbol and the American Express logo on a checkout reader, then hold your Card against it and you're done. For most transactions there is no signing, no PIN.

    Contactless technology is gaining momentum and American Express are working with more and more merchants to ensure you can take full advantage of Contactless.

    If you don't see the Contactless and American Express logos on the terminal you can still use your Card by swiping or inserting it into the terminal.

    As always, security is our first priority and no matter whether you're using Contactless, your PIN or signing, you'll be safeguarded by the American Express Fraud Protection Guarantee.

    How does this benefit me?
    • Chip technology makes it difficult to duplicate or access data stored on your card. As a result, chip cards provide enhanced protection against fraud from lost, stolen or counterfeit cards
    • Contactless saves you time at the checkout

    Frequently Asked Questions

    A Note On Safety

    You’ll be pleased to know that security is still number one priority.

    American Express are taking all the steps necessary to ensure our standards remain unchanged. No matter whether you're using Contactless, your PIN or signing, you'll be safeguarded by our Fraud Protection Guarantee.

    Ultimately, we want you to use your card with confidence, and the additional technology on all chip-enabled cards provides this extra reassurance.